Refund and Return Policy

Tani Bana is committed to ensuring that you are entirely satisfied with your purchase. We recognise that occasionally, circumstances may not unfold as anticipated; therefore, we provide a straightforward and fuss-free return policy. Here is the information that is essential:

### Convenient Returns within Three Days
You have three days from the date of delivery to execute a return if you are not completely satisfied with your purchase. You may return the item(s) for a refund or exchange during this period, provided that they satisfy our return policy.

### Conditions for Return
The item(s) must be in the original condition with all tags and labels affixed, unworn, and unwashed in order to be eligible for a return.
– The item(s) must be returned in their original packaging.
– The return must be accompanied by a copy of the original invoice or order confirmation.

### Return Processing Procedures
To initiate a return, please adhere to the following procedures:
1. Within three days of receiving your order, please reach out to our Customer Service team via email or phone. Please provide the reason for the return, as well as the order number.
2. If applicable, our team will assist you in the return procedure and issue you with a return shipping label.
3. Ensure that the return shipping label is plainly visible on the package and that the item(s) are securely packed.
4. Follow the instructions provided to ship the product. You are accountable for guaranteeing that the delivery arrives at our location in a secure condition.

### Exchanges and Refunds
Upon receipt and examination of your returned item(s), we will proceed with the processing of your refund or exchange. Exchanges will be processed as promptly as possible, and refunds will be issued to the original payment method. Refunds will be reflected on your statement within 7-10 business days.

### Additional Information –Shipping charges are non-refundable, with the exception of defective or inaccurate items. Custom or personalised products are not eligible for return, unless they are incorrect or defective. Please notify us immediately if you receive an incorrect or damaged item, and we will address the matter at no additional cost to you.

Please do not hesitate to reach out to our Customer Service team if you have any concerns regarding our return policy or require additional assistance. We are present to provide assistance and guarantee that your encounter with Tani Bana is a positive one.

Thank you for selecting Tani Bana. We appreciate your patronage and anticipate the opportunity to provide you with our services once more in the near future.